Mediquip is committed to providing customers with products which perform according to the manufacturer.s specifications.
Items, with exceptions noted below, may be returned for a refund, as long as they are returned within 14 days of receipt, are unused and are in their original and undamaged packaging. Sale items may not be returned unless defective. The full value of any returned non-defective items will be refunded. No returns are accepted after 15 days.
Authorisation for returns should be obtained from Mediquip by phone on 01409 254004 or by email firstname.lastname@example.org
Sterile items may not be returned if the seal or packaging is broken or punctured.
Items cut or altered specifically for the customer may not be returned.
Damaged and defective merchandise should be returned for a full refund including any delivery costs, but must be reported within 7 days.
Mistakes made by Mediquip with regard to orders will be corrected by Mediquip at no additional cost to the customer.
All items must be shipped at the reasonably cheapest rate. e.g. Second Class Royal Mail.