Terms and Conditions
Welcome to Mediquip Medical Supplies Ltd. These Terms and Conditions (“Terms”) apply to purchases made through our website or placed directly with our sales team.
Please read these Terms before placing an order. If you have any questions, please contact us before ordering.
About Us
Mediquip Medical Supplies Ltd is a UK-based supplier of medical products and devices to both consumers and business customers.
We are not a pharmacy or healthcare provider and do not provide medical advice, diagnosis or treatment.
Our registered office is:
Mediquip Medical Supplies Ltd
19 Regis Park Road
Reading
RG6 7AD
United Kingdom
Email: info@mediquip.co.uk
For the purposes of these Terms:
- a Consumer is an individual purchasing mainly for purposes outside their trade, business, craft or profession;
- a Business Customer is a person or organisation purchasing mainly for business or professional purposes.
Where these Terms distinguish between Consumers and Business Customers, the relevant provisions will apply accordingly.
1. Medical Products and Use
Some of the products supplied by Mediquip are medical devices or products intended for use by people who have received appropriate instruction, training or professional guidance.
Products must be used in accordance with the manufacturer’s instructions and for their intended purpose.
Mediquip does not provide medical advice, diagnosis or treatment. Product information provided on our website is intended to help identify and describe products and is not a substitute for advice from an appropriately qualified healthcare professional.
If you are unsure whether a medical product is suitable for you or the intended user, you should obtain appropriate professional advice before use.
Nothing in these Terms excludes or limits any rights or remedies which cannot lawfully be excluded.
2. Product Information
We take reasonable care to ensure that product descriptions, specifications, photographs and other information shown on our website are accurate.
Product packaging, branding or presentation may occasionally change where a manufacturer updates its packaging or branding. Such changes will not normally affect the specification or intended function of the product.
You are responsible for checking that the product ordered is the product and specification you require. Where dimensions, compatibility, size, gauge, capacity or another specification are particularly important, please check the product information carefully before ordering or contact us if clarification is required.
Products must be used in accordance with the manufacturer’s instructions for use and any applicable professional guidance.
Nothing in this section affects a Consumer’s statutory right to receive goods which are as described, of satisfactory quality and fit for any particular purpose made known to us where the law requires this.
3. Orders and Contract Formation
Prices are stated in pounds sterling (GBP) and include any applicable taxes unless otherwise stated.
Delivery charges, where applicable, are shown during checkout before an order is placed.
Placing an order constitutes an offer to purchase the goods. An automated order acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.
A contract is normally formed when we accept the order and begin processing it for supply or despatch.
Payment must normally be made at the time of ordering unless alternative payment terms have been agreed in writing.
We may decline or cancel an order where there is a legitimate reason to do so, including:
- an item being unavailable;
- an obvious pricing or product-information error;
- an inability to obtain or supply the goods;
- suspected fraud or misuse;
- regulatory or legal restrictions; or
- an inability to deliver to the address provided.
If we cancel an order after payment has been taken, the appropriate payment will be refunded.
Quoted prices are valid for 30 days unless the quotation states otherwise.
We may change our prices at any time, but a price change will not affect an order which we have already accepted, except where there has been an obvious pricing error.
You must be at least 18 years old to place an order with us.
4. Availability and Backorders
Stock availability shown on the website is provided in good faith.
Some products may be identified as backorder, special-order or available to order. Where this applies, the estimated availability or delivery date may depend upon the manufacturer or supplier and is not guaranteed unless expressly stated otherwise.
If we are unable to supply an item within the expected timeframe, we will contact you and, where appropriate, offer available options such as continuing to wait, accepting an agreed alternative, cancelling the affected item or cancelling the order.
We will not substitute a materially different product without your agreement.
5. Despatch and Delivery
We aim to despatch stocked orders placed before 2pm Monday to Friday on the same working day.
We also aim to despatch stocked orders placed before 10:30am on Saturdays on the same day, although Saturday despatch is not guaranteed.
Most other stocked orders are normally despatched within 1 working day.
For the purposes of these Terms, a working day is Monday to Friday excluding Bank Holidays. Saturday despatch is an additional service and is not treated as a working day.
Orders are normally sent using the delivery service selected at checkout. Larger orders, unusually shaped parcels or other orders for which the selected service is unsuitable may be sent using an alternative Royal Mail service or another appropriate carrier.
Delivery dates and carrier transit times are estimates unless a service has expressly been sold as guaranteed.
Circumstances outside our reasonable control, including carrier disruption, severe weather or other transport disruption, may affect delivery times. We will take reasonable steps to assist where a delivery problem occurs. Nothing in this provision affects a Consumer’s statutory rights.
For Consumer orders, goods remain at our risk until they come into the physical possession of the Consumer or a person nominated by the Consumer to receive them, except where the Consumer independently arranges a carrier which was not offered by us.
Please check that the delivery address entered when ordering is complete and accurate. We cannot guarantee that an address can be changed once an order has entered the despatch process.
6. Consumer Cancellation Rights
This section applies to Consumers purchasing at a distance, including through our website or by telephone.
Subject to the exceptions below, a Consumer normally has the right to cancel an order without giving a reason within 14 days after receiving the goods.
To exercise this right, you must inform us clearly that you wish to cancel. You may do so by emailing:
After notifying us of cancellation, the goods must normally be returned to us within a further 14 days.
Unless the goods are faulty, damaged or incorrectly supplied, you are responsible for the cost of returning goods following a change-of-mind cancellation.
Goods should be returned securely packaged and using an appropriate delivery service.
We may reduce a refund where the value of the goods has been reduced by handling beyond what would reasonably be necessary to establish their nature, characteristics and functioning.
Health, Hygiene and Sterile Products
The statutory cancellation right does not apply, where the relevant legal exception applies, to sealed goods which are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.
Accordingly, sterile or hygiene-sensitive medical products cannot normally be returned under the change-of-mind cancellation right once their individual sterile or hygiene seal or packaging has been opened, broken or otherwise compromised.
Opening the external delivery packaging does not, by itself, prevent a return. The condition of the individual product and its sterile or hygiene packaging is what is relevant.
Specially Prepared Products
The statutory cancellation right may also not apply to goods which have been made to the customer’s specifications, personalised, cut or otherwise specially altered for the customer.
7. Consumer Refunds
Where a valid Consumer cancellation is made, we will refund the price paid for the returned goods.
Where you paid a delivery charge, we will also refund the cost of our least expensive standard delivery option applicable to the order. If you selected a more expensive delivery service, the additional delivery cost is not refundable unless the goods were faulty, damaged or incorrectly supplied.
Refunds will be made in accordance with the applicable statutory time limits. For returned goods, we may withhold the refund until we have received the goods back or you provide evidence that they have been returned, where the law permits us to do so.
Refunds will normally be made using the original payment method unless otherwise agreed.
Sale or discounted products have the same statutory Consumer rights as other goods.
8. Faulty, Damaged or Incorrect Goods
We take complaints concerning medical products and devices seriously.
Please contact us as soon as reasonably possible if an item:
- arrives damaged;
- is faulty;
- is not as described;
- is not the product ordered; or
- appears to have a manufacturing or packaging defect.
Where appropriate, we may ask for photographs, product details, batch or lot information, expiry information or for the product to be returned so that the matter can be investigated with the manufacturer or supplier.
This does not reduce your statutory rights.
Consumers may have a statutory short-term right to reject goods which do not conform to the contract within 30 days, together with rights to repair, replacement, price reduction or final rejection in appropriate circumstances.
Where goods are validly rejected because they are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract, we will bear reasonable return costs as required by law.
Please do not dispose of a product which you believe may be defective unless it is necessary to do so for safety reasons or we have confirmed that it may be discarded, as the product may be required for investigation.
9. Business Customer Returns
Statutory Consumer cancellation rights do not apply to purchases made wholly or mainly for business purposes.
Non-faulty goods supplied to Business Customers may only be returned with our prior agreement.
Any agreed return must normally be unused, in a resaleable condition and in its original undamaged packaging. Sterile products must have their sterile packaging and seals intact.
Goods made, ordered, cut or altered specifically for a Business Customer cannot normally be returned unless faulty or otherwise agreed.
Nothing in this section excludes any rights or remedies which cannot lawfully be excluded in a business-to-business transaction.
10. Uncollected, Refused and Undeliverable Parcels
Please ensure that the delivery address provided is correct and that reasonable arrangements are made to receive or collect the parcel.
Where a parcel is returned to us because an incorrect or incomplete address was supplied, delivery was refused, or the parcel was not collected, we will contact you regarding redelivery or refund.
Where permitted by law, reasonable delivery or return costs which arise because of circumstances for which the customer is responsible may be deducted from any refund or charged before redelivery.
This provision does not apply where the customer validly rejects faulty or incorrectly supplied goods or where such a deduction would otherwise conflict with statutory Consumer rights.
11. Free Delivery
Free standard delivery is available on eligible orders of £50 or more to qualifying UK delivery addresses.
The free-delivery offer excludes:
- Northern Ireland;
- the Channel Islands;
- the Isle of Man; and
- the Isle of Wight.
To obtain free delivery, add qualifying goods totalling at least £50 to your basket and select the free-delivery option at checkout where available.
The delivery service used for free delivery will be selected by Mediquip and may differ from paid delivery services offered at checkout.
Larger or unusually shaped orders may be sent using an appropriate alternative carrier.
12. Liability
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or liability which arises under statutory Consumer rights and cannot lawfully be excluded.
Consumers
If you are a Consumer, we are responsible for losses which are a foreseeable consequence of our breach of contract or failure to use reasonable care and skill.
We are not responsible for business losses suffered by a Consumer, including loss of profit, revenue, business or business opportunity, because products supplied to Consumers are supplied for private rather than business use.
Nothing in these Terms restricts your statutory rights.
Business Customers
For Business Customers, and subject to liabilities which cannot lawfully be excluded or limited, we will not be responsible for indirect or consequential losses or for loss of profit, revenue, business, contracts, goodwill or business opportunity arising from the supply or use of the goods.
Each party remains responsible for loss caused by its own negligence, breach of contract or unlawful conduct subject to applicable law.
13. Use and Resale of Products
Products must not knowingly be used for an unlawful purpose or in a manner contrary to the manufacturer’s instructions.
Business Customers who resell or further distribute medical devices are responsible for complying with any legal and regulatory obligations which apply to them as distributors or resellers.
Nothing in these Terms transfers to the customer any responsibility which the law places upon Mediquip as the supplier or distributor of a product.
14. Ownership of Goods
For Business Customer orders supplied on credit or other deferred-payment terms, ownership of the goods remains with Mediquip until the price due for those goods has been paid in full.
This provision does not alter the statutory rules applying to Consumers concerning risk in goods during delivery.
15. Events Outside Our Reasonable Control
We will not be responsible for a failure or delay in performing an obligation where that failure or delay results from circumstances genuinely outside our reasonable control.
Where such circumstances materially affect an order, we will take reasonable steps to minimise the effect and will contact you where appropriate.
Nothing in this section removes rights which a Consumer has under applicable law.
16. Changes to These Terms
We may update these Terms from time to time.
The Terms applying to an order will normally be those in force when the order is placed. Changes made afterwards will not retrospectively remove rights or materially alter an existing contract unless required by law or agreed with the customer.
17. Severability
If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified only to the extent necessary.
The remaining provisions will continue in effect.
18. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
If you are a Consumer resident in another part of the United Kingdom, this does not affect any mandatory rights you have under the law applicable where you live or your right to bring proceedings in a court available to you under applicable Consumer law.
For Business Customers, the courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms, unless otherwise agreed in writing.
19. Contact Us
If you have a question about an order, return, delivery or these Terms, please contact:
Mediquip Medical Supplies Ltd
19 Regis Park Road
Reading
RG6 7AD
Email: info@mediquip.co.uk